https://player.vimeo.com/video/652164845?h=507654204d
THE RESPONSIBILITY IS YOURS TO MAKE IT WORK:
When I first started looking for virtual assistants, I was looking for someone who had all the experiences to help me solve all the business problems I was having, especially when it came to appointment setting, and even when I could find someone who on paper seemed like they had all the experience one would need to make an amazing appointment setter, they still wouldn’t be too great when it came to doing the job.
In the first few months of looking for VAs for my appointment setting agency, I probably went through close to thousands of resumes trying to find the best VAs on the market, but I got to a point where I realized that experience didn’t mean anything, because every experienced VA that I hired was worse than someone who had never had a single job experience.
After having hired and fired over 20 virtual assistants in like 90 days, I came to realize that if I was going to build a really effective team of virtual assistants, it was my responsibility to make them Great and to make sure that the whole system worked wonderfully.
From that moment on, I started doing daily meetings with the whole team as if we were a sales team that needs a quick boost in motivation before going selling stuff through door to door.
I started scheduling some shadowing sessions with a few employees every week to make sure they were doing what needed to be done.
I started scheduling some touch bases with every single VA/employee every two weeks or at least once a month, to make sure that I knew how they felt about the job and what could be improved in order to make them enjoy what they were doing.
After having implemented those three things, we scaled our appointment setting agency near 30k per month in just 3-4 months.
All this to say that the responsibility, to make your business succeed, to turn your virtual assistant into a rockstar is yours and yours only!